Value-Added Results	Performance Standards	How to Track
Informed management and support groups	Production manager is satisfied that there are no more than 2 — 4 miscommunications of the following data during appraisal period: Schedule attainment Inspection defects Supplier quality problems Machine downtime Changes in run pattern Parts shortages Abnormal situations Safety concerns Exceeds = Production manager is satisfied that there is < 1 miscommunication during an appraisal period for the above data.	To be tracked by # of concerns addressed to manager.
	Manager is satisfied with Information shared in morning, quality control, safety and team building meetings. Supervisor attending 1 meeting/month as required. Manager is satisfied that supervisor showed good results from meetings. Manager is satisfied that 71% — 80% of meetings planned were held. Exceeds = Manager is satisfied that > 90% of planned meetings were held and meeting objectives were all met. No more than 4 serious complaints from support group on: Equipment maintenance Equipment upgrade Quality control follow-up Molding communication Exceeds = < 3 serious complaints from support group on the above items.	Meeting minutes turned into the manager Manager receives a phone call sits supervisor down and documents
Productive employees Trained and informed employees	Manager is satisfied that: Training requirements are met. Discipline is provided fairly and consistently in regards to attendance and quality. All employees understand the department’s goals and how their performance affects these goals. All employees understand how they’re performing against their goals. Employees are performing quality checks, correcting defects and producing quality product without being reminded. Employees know 4 stations according to manual. Exceeds = Employees know > 5 stations Manager is satisfied that he/she receives information on problems that arise. Exceeds = Manager is satisfied that there are < 4 valid complaints on problems that occurred on shift due to no communication.	Weekly process audits performed by supervisor. Monthly quality and attendance tracker.Individual employee quality charts. Controlled testing and rework logs To be tracked by monthly book Job knowledge chart Manager observation
Goals & objectives met	6 — 8 items rated X on process audit per week. Exceeds = < 6 items rated X on process audit per week. 80% — 90% of the following goals & objectives were met: 25% productivity 25% inspection defects 25% in-process defects 15% scrap 10% work ratio Exceeds = > 91% of above goals & objectives were met.
Monthly safety audit tracking	8 employee safety meetings with 3 or less loss time injuries/year. Exceeds = 10 employee safety meetings with 3 or less loss time injuries/year. 8 employee quality control meetings/month with presentation ready to present. Exceeds = 10 employee quality control meetings/month with presentation ready to present and teams going to the next round of circle presentation. Scored 84 — 87 on monthly safety audit for improved areas safety condition. Exceeds = Scored 88 — 93 on monthly safety audit for improved areas safety condition.	Monthly report Safety sheets Supervisor monthly audits
Monthly documentation and paperwork	No more than 4 — 6 of the following items were turned in late/year: Standard hour and man/hour reports turned in by the 1st working day of the month. Weekly books turned in by Monday morning by 6:00 am. Production and quality information is entered into database daily. Proper use of problem log and supplier quality tracking log. Productivity forecast turned in by the 3rd working day of the month. Scrap reports turned in by Monday at 7:00 am every week. Staffing reports turned in by the end of Monday every week. Employee defect tracking up-to-date nightly. Exceeds = < 4 of the above items were turned in late during appraisal period.	To be tracked on supervisor tracking sheet by manager.
	All work instructions kept up to Q.S. 9000 standard. 5 — 8 monthly reports are error free/year. Exceeds = < 4 monthly reports are error free/year.	Signed and dated monthly reports Track returned reports
Quality product produced Quality goals Productivity goals	Reduced by 150 — 200 sec. per piece. Exceeds = Reduced by > 200 sec. per piece. Productivity goal met at or over goal of 8 — 10 months. Exceeds = Productivity goal met at or over goal of 11 months. Productivity goals met each month. Exceeds = Productivity goals are 1% — 5% above goal each month.	Monthly sec. per piece tracking Monthly books Monthly manhour report
Quality improvements	% of defective product produced is at or below the goal of 8 — 9 of 12 months. Exceeds = % of defective product produced is at or below the goal of 10 — 12 of 12 months. Manager is satisfied with countermeasures implemented. Exceeds = Manager is satisfied with countermeasures involving a process change implemented for inspection defects. 0 — 1 /quarter on functional defects. 5 — 6 customer claims/year Exceeds = < 4 customer claims/year.	In-process and inspection defect tracking log as compared to quality goals and objectives for area. Communication to manager of all inspection defects and countermeasures Process change request Daily reports Monthly claim reports
	0 inspection defects 8 months/year Exceeds = 0 inspection defects > 9 months/year 0 checker defects 8 months/year Exceeds = 0 checker defects > 9 months/year 2 —4 cost saving, productivity & scrap improvement ideas/year. Exceeds = > 5 cost saving, productivity & scrap improvement ideas/year.	Monthly book Supervisor book Monthly quality results
Schedule met	50% of daily line schedule completed daily within 1 tach hour of schedule 80% of year. Exceeds = 50% of daily line schedule completed daily within 1 tach hour of schedule > 90% of year.	Manager observation Supervisor daily book tracking
Cost reduction	15% - 20% reduction in scrap dollars for parts. Exceeds = 21% - 30% reduction in scrap dollars for parts. Scrap within 20% 7 — 9 months of budget goal line. Exceeds = Scrap within 20% 10 — 11 months of budget goal line. Reduced scrap January to December by 5% against goal. Exceeds = Reduced scrap January to December by 10% against goal.	Weekly scrap reports Monthly scrap report
Projects completed	Manager is satisfied that 2 quarterly line projects were completed on time and and meet projects stated goals. Exceeds = 3 — 4 quarterly line projects were completed on time and meet projects stated goals