Value-Added Results/Weights	Performance Standards	How to Track
Timely and accurate communication materials (35%) Newsletters Exchanges Brochures E-mails Policies	Requestor and/or Communication Specialist Manager is satisfied that: Materials are well-written, well-edited and user-friendly. Materials contain all necessary information and all information is correct. Materials are delivered in time to meet requester’s needs. Exceeds = Materials receive spontaneous favorable comments from audience members. Requester/source reports that the extent of response generated or action taken is better than expected due to the materials’ quality.	Ask requestor or source for feedback
Improved communication delivery systems (10%)	Communication Support Superintendent is satisfied that: Lotus Notes Exchange process is running smoothly and meeting customer needs. Turnaround time is decreased for delivery of company messages. Exceeds = Audience members provide favorable responses to changes. Paper copies for Exchanges is reduced by 75%. Exceeds = Paper copies reduced by 75% - 90%.	Ask superintendent for feedback Copy log
Solutions to communication problems/ requests met (30%)	Requester is satisfied that problems are addressed appropriately and quickly.	Manager feedback
Positive public perception of Company (10%)	Manager of Corporate Services is satisfied with: Positive media relations/coverage of Company. Website maintenance/upgrades.	Manager feedbackPress clippings
Informed decision makers (5%)	HR/CS Department, VP of Operations and Sr. VP of Corporate Affairs are satisfied that news scan updates are relevant, helpful and timely.	Ask HR/CS Department, VP of Operations and Sr. VP of Corporate Affairs for feedback
Management’s input gathered (10%)	Manager of Corporate Services is satisfied that input was gathered on time, completely and usefully.	Manager feedback