| Value-Added Results/Weights | Performance Standards | How to Track |
| Accurate/ timely financial data (30%) | Reporting meets all deadlines (including headquarters 5 day close):
Asst. General Manager (AGM) or Executives say data is accurate and in time to be useful. |
Report tracking log.Audit Management letter.Survey of users. |
| Knowledgeable staff and associates (20%) | Associates receive training as defined in performance development plan.
AGM or other departments say data received is accurate and in time to be useful. |
Training logSurvey of AGM or other departments. |
| Documented policies and procedures (15%) | 50 74% of approved policies and procedures entered.
80 90% of policies are entered using standard format.
|
Follow number of policies added to Lotus Notes database.Verify format of how policies are input. |
| Improved associate morale (10%) |
Exceeds = Consume 85% of budget.
Exceeds = Additional duties are delegated.
Exceeds = Quarterly feedback meetings. |
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