Industry: Petroleum
Function: Accounting & Finance
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| Financial statement explanations | Manager is satisfied that explanations are:
Delivered to manager by eighth workday. Clear and concise. |
Managers calendar. |
| Motivated and productive employees | Employees say that:
They have written performance standards. Standards are clear. Their accomplishments are recorded and rewarded. |
Employee feedback. |
| Data accuracy | 95%99% of the time data is accurate. | Variance worksheets. |
| Useful reports | 95%99% on-time delivery of reports.
97%99% historical data accuracy. 90%95% estimated data accuracy. |
Reports. |
| Implemented new procedures | At least a 5% reduction in department costs over previous year.
At least a 10% reduction in error rate over previous year. |
Budget comparison. |
| Reduced customer complaints from previous year. | Phone log. | |
| Product imbalance reporting | Tracked YTD cash flow and income shows cash flow increase of $500K and income increase of $750K. | Report comparison. |
| Accounts receivable analysis | Manager receives report quarterly.
Report items over $25K get to manager immediately. Balances are analyzed monthly. Issues resolved within 30 days. |
Manager feedback. |
| Revenue surveillance | Manager says he/she is notified about identified areas where the company is not receiving all monies due or company is receiving all monies. |
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