Title: Manager–Administration (WORD version)

Industry: Petroleum

Function: Corporate Services

Value-Added Results/Weights Performance Standards How to Track
Shared information (25%) • Division management/staff say that information:
  • • Is complete, on time, useful and readily available.

    • Allows them to focus on technical issues.

    		•  • Staff feedback.
    Functioning accounting systems (20%) • Project/functional managers say information is useful to avoid budget overruns, track trends and identify errors. • Feedback sessions.
    Contractual instruments (15%) • Project managers say they are satisfied with response time and quality of contract packages. • Feedback.
    Reliable computing systems (20%) • End users say they are satisfied with desktop network capabilities and training within standards. • Feedback.
    Productive subordinates (20%) • End users say diversity of staff’s expertise is satisfactory for responding to all nontechnical issues. • Customer survey.