Procedure Clerk

Title: Procedure Clerk (WORD version )

Industry: Utilities

Function: Administration

Value-Added Results Performance Standards How to Track

Completed work assignments • Supervisor and clerk agree that:
• 95%—98% procedures typed by due date.

• All TPC typed within required 14 days.

• 95%—98% procedures typed error-free.

• Clerk shows willingness to accept difficult assignment.
• Supervisor feedback.

Safety • Supervisor says that clerk follows positive safety practices.
• No lost work days.

• No OSHA recordables.
• Station records.

Satisfied customers • Staff say that clerk:
• Is courteous and efficient.

• Goes out of his/her way to help other departments.
• Staff feedback.

Effective communication • Supervisor is satisfied that phones are answered with clear communication to team members. • Supervisor feedback.

Value-Added Results	Performance Standards	How to Track
Completed work assignments	• Supervisor and clerk agree that: • 95%—98% procedures typed by due date. • All TPC typed within required 14 days. • 95%—98% procedures typed error-free. • Clerk shows willingness to accept difficult assignment.	• Supervisor feedback.
Safety	• Supervisor says that clerk follows positive safety practices. • No lost work days. • No OSHA recordables.	• Station records.
Satisfied customers	• Staff say that clerk: • Is courteous and efficient. • Goes out of his/her way to help other departments.	• Staff feedback.
Effective communication	• Supervisor is satisfied that phones are answered with clear communication to team members.	• Supervisor feedback.