Administrative Assistant

Title: Administrative Assistant (WORD version )

Industry: Utilities

Function: Administration

Value-Added Results Performance Standards How to Track

Satisfied customers • No more than 6—8 instances/year files couldn’t be found.
• No more than five complaints/year that invoices/bills not paid on time.

• Customers say that Administrative Assistant (AA) either answered their questions or put them in touch with someone who could.
• Customer feedback.

Completed tasks • 90%—95% work is done by requested time. • Customer feedback.

Productive team • IS supplies are obtained within two weeks of request where possible.
• No more than three same day callouts/year.

• Manager says that AA gives support to other secretaries when requested.
• Group/manager feedback.

Value-Added Results	Performance Standards	How to Track
Satisfied customers	• No more than 6—8 instances/year files couldn’t be found. • No more than five complaints/year that invoices/bills not paid on time. • Customers say that Administrative Assistant (AA) either answered their questions or put them in touch with someone who could.	• Customer feedback.
Completed tasks	• 90%—95% work is done by requested time.	• Customer feedback.
Productive team	• IS supplies are obtained within two weeks of request where possible. • No more than three same day callouts/year. • Manager says that AA gives support to other secretaries when requested.	• Group/manager feedback.