Process Improvement Analyst

Title: Process Improvement Analyst (WORD version )

Industry: Grocers

Function: Corporate Services

Value-Added Results/Weights Performance Standards How to Track

Improved payroll control processes (35%) • Department plan and summary document revised yearly. • Documentation.

• 75%—85% Department Managers say the plan and summary:
• Provides accurate scheduling information.

• Is a useful scheduling tool.

• Shows that last quarter performance passes plan accuracy worksheet standards.
• Store survey.

• At least one useful monthly report is provided to stores and District Managers. • Survey.

• At least one project improvement project implemented/year.
• Where applicable, a plan for automation of plan is in place.
• Documentation.

Satisfied stores (25%) • 80%—90% Store Managers and Department Managers say:
• Analyst addresses requests in a timely manner.

• Accurate and effective answers provided.

• Useful recommendations provided.

• Follow-up occurred when necessary.

• Exceeds = Two or more unsolicited compliments.
• Survey.

Satisfied director (20%) • Department Director says same as above. • Face to face meeting two times/year.

Accurate and effective pricing compliances (15%) • 95%—99% Store Managers say:
• All compliances completed to job aid standards.

• Compliance was thorough and all Department Managers were made aware of issues.

• Recommendations for improvement are made when poor performance is noted.

• Paperwork is processed accurately before the last day of calendar month.

• Exceeds = One or more unsolicited compliments.
• Store survey.

Completed special projects (5%) • Manager says projects are completed as assigned within given time frames and guidelines: • Manager feedback.

Value-Added Results/Weights	Performance Standards	How to Track
Improved payroll control processes (35%)	• Department plan and summary document revised yearly.	• Documentation.
	• 75%—85% Department Managers say the plan and summary: • Provides accurate scheduling information. • Is a useful scheduling tool. • Shows that last quarter performance passes plan accuracy worksheet standards.	• Store survey.
	• At least one useful monthly report is provided to stores and District Managers.	• Survey.
	• At least one project improvement project implemented/year. • Where applicable, a plan for automation of plan is in place.	• Documentation.
Satisfied stores (25%)	• 80%—90% Store Managers and Department Managers say: • Analyst addresses requests in a timely manner. • Accurate and effective answers provided. • Useful recommendations provided. • Follow-up occurred when necessary. • Exceeds = Two or more unsolicited compliments.	• Survey.
Satisfied director (20%)	• Department Director says same as above.	• Face to face meeting two times/year.
Accurate and effective pricing compliances (15%)	• 95%—99% Store Managers say: • All compliances completed to job aid standards. • Compliance was thorough and all Department Managers were made aware of issues. • Recommendations for improvement are made when poor performance is noted. • Paperwork is processed accurately before the last day of calendar month. • Exceeds = One or more unsolicited compliments.	• Store survey.
Completed special projects (5%)	• Manager says projects are completed as assigned within given time frames and guidelines:	• Manager feedback.