Fitness Center Manager

Title: Fitness Center Manager (WORD version )

Industry: Health Care

Function: Customer Service

Value-Added Results/Weights Performance Standards How to Track

Satisfied customers (40%) • Increase usage by current members by 10%—15%. • Computer tracks.

• Reduce negative comments by 10%—15%. • Survey sampling.

• Increase member participation in special events. • Sign-in lists.

• Equipment is working 90%—95% of the time. • Maintenance log.

Competent employees (25%) • All employees certified in CPR. • Certificates.

• Employees say they understand expectations and can answer 90%—95% customer questions. • Employee feedback.

• Supervisor is satisfied that fitness employee can demonstrate proper equipment usage. • Supervisor feedback.

Right size workforce (20%) • Terminations reduced to 5%—10% for too many/too few hours.
• 90%—95% part time employees do not work more than 32 hours/week.

• 90%—95% full-time employees do not have overtime.
• Reports.

Sports club financial results (15%) • Actual spending is 95%—100% of budget. • Financials.

• Membership increases 10%—15%. • Computer list.

• Yearly budget 5%—10% less than previous year’s.
• Projected actual in by 9/30/XX.
• Budget.

Value-Added Results/Weights	Performance Standards	How to Track
Satisfied customers (40%)	• Increase usage by current members by 10%—15%.	• Computer tracks.
	• Reduce negative comments by 10%—15%.	• Survey sampling.
	• Increase member participation in special events.	• Sign-in lists.
	• Equipment is working 90%—95% of the time.	• Maintenance log.
Competent employees (25%)	• All employees certified in CPR.	• Certificates.
	• Employees say they understand expectations and can answer 90%—95% customer questions.	• Employee feedback.
	• Supervisor is satisfied that fitness employee can demonstrate proper equipment usage.	• Supervisor feedback.
Right size workforce (20%)	• Terminations reduced to 5%—10% for too many/too few hours. • 90%—95% part time employees do not work more than 32 hours/week. • 90%—95% full-time employees do not have overtime.	• Reports.
Sports club financial results (15%)	• Actual spending is 95%—100% of budget.	• Financials.
	• Membership increases 10%—15%.	• Computer list.
	• Yearly budget 5%—10% less than previous year’s. • Projected actual in by 9/30/XX.	• Budget.