Industry: Grocers

Function: Operations

Value-Added Results	Performance Standards	How to Track
Clean cafe area	• Department manager is satisfied that: • Tables are wiped clean. • No trash/dirt is on the floor. • Ice container is filled. • High chairs and trays are clean. • Chairs are straightened. • Window sills are clean. • Shelves are dust-free.	• Manager observations.
Restocked supplies	• Department manager is satisfied that: • Shelves in the cafe are filled with supplies. • No supplies are on the floor.	• Manager observations.
Satisfied customers	• Busser is always in the cafe area to respond to customer requests and maintain the area.	• Manager observations.