Signature Analyst

Title: Signature Analyst (WORD version ) (Customer diagram)

Industry: Banking

Function: Corporate Services

Value-Added Results/Weights Performance Standards

Books processed (85%) • 80%—90% days/month everything is processed by 3:15 p.m.

• Approved checks
• Signature referrals

• Non-signature referrals

• Not-on-us checks

• Suspected fraudulent activity

• Returned checks

• Checks drawn on specific accounts
• No occurrences returned by customer for these liability problems:
• Signatures don’t compare

• Not customer’s check stock

• Altered check

• 3—5 occurrences/quarter returned by customer for these non-liability problems:

• Paid without complying with customer’s special instructions.

• Date-related items not referred to customer for OK.

Production data (5%) • Supervisor is satisfied that the data is similar to historical data.

Reported systems problems (5%) • Supervisor is notified the same day on all problems, (Notification can wait until next day when the systems update is not current for signatures.)

Reported sorting problems (5%) • Immediate notification of supervisor on all sorting problems.
• Document Processing needs the following information to take corrective action:

• Pocket sort card

• Tray of checks

• Brief description of problem (checks out of order, tray of checks, etc.)

• No more than once/year will Document Processing be unhappy with the description of the problem because 1 of the items is missing.

Customer Diagram: Signature Analyst

Value-Added Results/Weights	Performance Standards
Books processed (85%)	• 80%—90% days/month everything is processed by 3:15 p.m.
• Approved checks • Signature referrals • Non-signature referrals • Not-on-us checks • Suspected fraudulent activity • Returned checks • Checks drawn on specific accounts	• No occurrences returned by customer for these liability problems: • Signatures don’t compare • Not customer’s check stock • Altered check • 3—5 occurrences/quarter returned by customer for these non-liability problems: • Paid without complying with customer’s special instructions. • Date-related items not referred to customer for OK.
Production data (5%)	• Supervisor is satisfied that the data is similar to historical data.
Reported systems problems (5%)	• Supervisor is notified the same day on all problems, (Notification can wait until next day when the systems update is not current for signatures.)
Reported sorting problems (5%)	• Immediate notification of supervisor on all sorting problems. • Document Processing needs the following information to take corrective action: • Pocket sort card • Tray of checks • Brief description of problem (checks out of order, tray of checks, etc.) • No more than once/year will Document Processing be unhappy with the description of the problem because 1 of the items is missing.