Industry: Medical Instruments

Function: Corporate Services

Value-Added Results	Performance Standards
Quality system	• Pass all NSAI audits. • Pass all FDA audits. • 80%—90% of critical processes are identified and procedures for each released. • 80%—90% of critical processes are followed.
Improved processes	• 6 CPI projects are completed resulting in a reduction in time or costs. • 90%—95% of DDC training records are automated on STD forms. • 80%—90% of local language manuals are available at system release.
Trained employees –QPI	• 90%—95% of customers say they understand the tools and feel confident to implement them. • 100 to 200 customers are trained in QPI 1, 2 or 3.
Trained employees –PMS	• 90%—95% of customers say they understand the process and feel confident to implement it. • 100 to 200 customers are trained.