Distribution Coordinator

Title: Distribution Coordinator (WORD version )

Industry: Chemicals

Function: Customer Service

Value-Added Results Performance Standards

Satisfied customers • No more than 1 "run-out"/year that could have been prevented by the Distribution Coordinator as judged by the Terminal Manager.
• No more than 1 justified complaint/quarter on customer service.

Improvements to work processes • Terminal Manager judges the number of complaints or compliments from drivers regarding the Distribution Coordinator’s meeting the Driver’s requirements:
• Cash for toll receipts.

• Paperwork in box before shift.

• Right equipment assigned.

• Directions provided, if needed.

• Toll tickets provided.

• Coordinator leaves driver in a good frame of mind.

Assignments of drivers, equipment, and trips • 80%- 90% of trailers returned to terminal empty (< 38,600 pounds).
• $1.71—$1.80 cost/mile.

Product picked up and delivered • Loaders say that Distribution Coordinators are giving them enough time to do their jobs when asked quarterly by the Terminal Manager.

Validated trips • No more than 4%-5% trips with errors (as judged by a 2-week sample of paperwork studied twice/year).
• No more than 90%- 95% of day’s paperwork completed by the end of the shift (day shift); 95%-99% for night shift.

Up-to-date computer data • No more than 90%- 95% of days’ input completed by the end of the shift (day shift); 95%-99% for night shift.
• No more than 10—12 shifts with no errors (as judged by a sample of one shift studied once/month).

Maintained and available vehicles • Maintenance workers say that Distribution Coordinators are giving them enough time to do their jobs when asked quarterly by the Terminal Manager.

Value-Added Results	Performance Standards
Satisfied customers	• No more than 1 "run-out"/year that could have been prevented by the Distribution Coordinator as judged by the Terminal Manager. • No more than 1 justified complaint/quarter on customer service.
Improvements to work processes	• Terminal Manager judges the number of complaints or compliments from drivers regarding the Distribution Coordinator’s meeting the Driver’s requirements: • Cash for toll receipts. • Paperwork in box before shift. • Right equipment assigned. • Directions provided, if needed. • Toll tickets provided. • Coordinator leaves driver in a good frame of mind.
Assignments of drivers, equipment, and trips	• 80%- 90% of trailers returned to terminal empty (< 38,600 pounds). • $1.71—$1.80 cost/mile.
Product picked up and delivered	• Loaders say that Distribution Coordinators are giving them enough time to do their jobs when asked quarterly by the Terminal Manager.
Validated trips	• No more than 4%-5% trips with errors (as judged by a 2-week sample of paperwork studied twice/year). • No more than 90%- 95% of day’s paperwork completed by the end of the shift (day shift); 95%-99% for night shift.
Up-to-date computer data	• No more than 90%- 95% of days’ input completed by the end of the shift (day shift); 95%-99% for night shift. • No more than 10—12 shifts with no errors (as judged by a sample of one shift studied once/month).
Maintained and available vehicles	• Maintenance workers say that Distribution Coordinators are giving them enough time to do their jobs when asked quarterly by the Terminal Manager.