Environmental Services Supervisor

Title: Environmental Services Supervisor (WORD version )

Industry: Health Care

Function: Corporate Services

Value-Added Results Performance Standards How to Track

Clean environment
• Public areas

• Offices
• 87%—92% average QA score for public areas.
• 87%—92% average QA score for office areas.
• Periodic QA observations.
• Periodic QA observations.

Satisfied office staff • X%—Y% of surveyed office staff say they are satisfied with:
• Recyclable and regular trash are not mixed by environmental services staff.

• All surfaces are dusted.

• Trash cans are emptied.

• Rugs are vacuumed.
• Periodic survey of sample of office staff.

Safe work environment • Manager observation of safe behaviors:
• Correct labeling of chemicals on carts

• Proper use of chemicals

• Proper use of goggles and gloves

• Use of wet floor signs

• Proper cleaning procedures (not blocking entire aisle)

• Not blocking fire doors
• A sample of areas is observed during infection control rounds.

Motivated and productive employees • All routine work is completed within the shift.
• Project work is completed by the agreed-upon schedule.

• All assigned aides receive an annual written performance appraisal.

• All assigned aides are meeting their performance standards, or a performance improvement plan is in place.

• Exceeds = Routine work is done with less than a full crew. Above standards are met under extraordinary circumstances. Project work is completed ahead of schedule.
• Manager observation.

Properly working pool of equipment (shared) • No more than 2—5 times/month an employee or Supervisor turns in equipment for repair. • Employee says it’s not working; Supervisor checks; Manager counts repairs

Adequate supplies • No more than 1—2 times/month run out of supplies.
• No more than 2—3 items/month have more than 7 days stock on hand.
• Manager counts outages.
• Manager inventories stock.

Informed manager • No more than 1 time/month manager hears of a problem first from someone outside the department (which could have been reported first by the Supervisor). • Manager counts.

Patient satisfaction (shared by department) • Average Patient satisfaction score of 79 to 80 on general cleanliness. • Patient satisfaction survey

Resource and priority decisions • No more than 1—2 times/month manager is dissatisfied with a Supervisor’s priority decisions:
• Decision doesn’t match the agreed-upon priorities for routine work.

• Manager is able to come up with better (cheaper, more efficient, etc.) solution to a problem.
• Manager judgment vs. priorities for routine work.
• Manager counts better solutions.

Value-Added Results	Performance Standards	How to Track
Clean environment • Public areas • Offices	• 87%—92% average QA score for public areas. • 87%—92% average QA score for office areas.	• Periodic QA observations. • Periodic QA observations.
Satisfied office staff	• X%—Y% of surveyed office staff say they are satisfied with: • Recyclable and regular trash are not mixed by environmental services staff. • All surfaces are dusted. • Trash cans are emptied. • Rugs are vacuumed.	• Periodic survey of sample of office staff.
Safe work environment	• Manager observation of safe behaviors: • Correct labeling of chemicals on carts • Proper use of chemicals • Proper use of goggles and gloves • Use of wet floor signs • Proper cleaning procedures (not blocking entire aisle) • Not blocking fire doors	• A sample of areas is observed during infection control rounds.
Motivated and productive employees	• All routine work is completed within the shift. • Project work is completed by the agreed-upon schedule. • All assigned aides receive an annual written performance appraisal. • All assigned aides are meeting their performance standards, or a performance improvement plan is in place. • Exceeds = Routine work is done with less than a full crew. Above standards are met under extraordinary circumstances. Project work is completed ahead of schedule.	• Manager observation.
Properly working pool of equipment (shared)	• No more than 2—5 times/month an employee or Supervisor turns in equipment for repair.	• Employee says it’s not working; Supervisor checks; Manager counts repairs
Adequate supplies	• No more than 1—2 times/month run out of supplies. • No more than 2—3 items/month have more than 7 days stock on hand.	• Manager counts outages. • Manager inventories stock.
Informed manager	• No more than 1 time/month manager hears of a problem first from someone outside the department (which could have been reported first by the Supervisor).	• Manager counts.
Patient satisfaction (shared by department)	• Average Patient satisfaction score of 79 to 80 on general cleanliness.	• Patient satisfaction survey
Resource and priority decisions	• No more than 1—2 times/month manager is dissatisfied with a Supervisor’s priority decisions: • Decision doesn’t match the agreed-upon priorities for routine work. • Manager is able to come up with better (cheaper, more efficient, etc.) solution to a problem.	• Manager judgment vs. priorities for routine work. • Manager counts better solutions.