National Billings Supervisor

Title: National Billings Supervisor (WORD version )

Industry: Medical Instruments

Function: Accounting & Finance

Value-Added Results Performance Standards

Improved processes for RGA, metering and service agreements • Improve "average day delays" from meter read date to billing date to less than 5 days.
• Automate the RGA forms and meter training records.

Satisfied customers • Receive 90% of metered disks by 2nd day of meter date.
• 95%–98% of billings are meter-billed by month-end.

• All customers are billed the same day meter disk is received.

• No more than 10% of IPR over 90 days.

• QU92 legend done by last day of month.

• 60-day turnaround on open RGAs 75% of the time throughout the year.

Developed staff • All staff demonstrate an increase in PC skills.
• SARs demonstrate an improvement in selling skills.

• Every position has written PMS standards.

ISO compliance • No more than 3–4 noncomformities on an outside ISO compliance audit.

Value-Added Results	Performance Standards
Improved processes for RGA, metering and service agreements	• Improve "average day delays" from meter read date to billing date to less than 5 days. • Automate the RGA forms and meter training records.
Satisfied customers	• Receive 90% of metered disks by 2nd day of meter date. • 95%–98% of billings are meter-billed by month-end. • All customers are billed the same day meter disk is received. • No more than 10% of IPR over 90 days. • QU92 legend done by last day of month. • 60-day turnaround on open RGAs 75% of the time throughout the year.
Developed staff	• All staff demonstrate an increase in PC skills. • SARs demonstrate an improvement in selling skills. • Every position has written PMS standards.
ISO compliance	• No more than 3–4 noncomformities on an outside ISO compliance audit.