Controller

Title: Controller (WORD version ) (Customer Diagram)

Industry: Utilities

Function: Accounting & Finance

Value-Added Results/Weights Performance Standards

Financial reports and forecasts (30%) • Once a year for each report, end users say that:
• The report data is accurate.

• They can’t operate without the report.

• They understand the data and how it is organized.

• The report comes in time for the data to be useful.

• Users or auditors find no errors.

• Exceeds = Controller initiates unasked -or ideas for improving the reports (or creating new reports) which the end user agrees to.

• All reports are delivered by agreed-upon deadlines.

Paid taxes and government reports (20%) • No reports or tax returns are rejected due to incompleteness or errors.
• No penalties are assessed.

• All reports or tax returns are delivered by set deadlines.

Completed special projects (15%)
• Continuing property records

• Other projects to be added as assigned
• Identify cost of length of mains (by location, size, date, etc.) by December 199X.
• Supervisor judges the costs as reasonable, and they tie into the general ledger.

Company controls in place (10%) • Outside accounting firm, Company auditor, and supervisor judge that controls are adequate in all locations and for all procedures and processes.
• Districts are reviewed 4 times/year.

• Exceeds = Other companies use this company’s controls as a model.

Paid employees (10%) • No scheduled payroll or reporting dates are missed.

Productive subordinates (10%)
• Provided direction

• Priorities/scheduling

• Information

• Training

• Feedback
• Supervisor is satisfied that:
• Employees are empowered to do the new tasks.

• Tasks are being delegated.

• All employees receive an annual performance review.

• Employees have skills and knowledge to do their jobs.

• All employees have written performance standards.

• An informal and formal recognition system exists.

• All employees can describe how they’re doing compared to their standards.

• Salary increases are differentiated based on performance and are consistent with the performance review.

• Surveyed employees say:

• They understand the Company’s direction, their department’s goals and their role in achieving these goals.

• They understand specifically what their supervisor expects of them.

• They understand how well they are performing and where they need to improve.

• Their performance appraisal accurately reflects their performance.

• They have the necessary tools and resources to accomplish their work. Where they do not have what they need, they understand why .

• They have the skills and knowledge they need to do their jobs, or a plan to obtain them.

• Their good performances are acknowledged and appreciated.

• Exceeds = Employees are trained to advance to higher levels of responsibility. Other departments ask to hire this supervisor’s employees.

Paid invoices (5%) • Invoices paid within 30 days.
• Discounts are taken for early payment whenever possible.

• Appropriate use/sales tax is paid.

• Payments are in compliance with procedure.

• Maintain "Avg. 30-day" D&B rating.

Controller

Value-Added Results/Weights	Performance Standards
Financial reports and forecasts (30%)	• Once a year for each report, end users say that: • The report data is accurate. • They can’t operate without the report. • They understand the data and how it is organized. • The report comes in time for the data to be useful. • Users or auditors find no errors. • Exceeds = Controller initiates unasked -or ideas for improving the reports (or creating new reports) which the end user agrees to. • All reports are delivered by agreed-upon deadlines.
Paid taxes and government reports (20%)	• No reports or tax returns are rejected due to incompleteness or errors. • No penalties are assessed. • All reports or tax returns are delivered by set deadlines.
Completed special projects (15%) • Continuing property records • Other projects to be added as assigned	• Identify cost of length of mains (by location, size, date, etc.) by December 199X. • Supervisor judges the costs as reasonable, and they tie into the general ledger.
Company controls in place (10%)	• Outside accounting firm, Company auditor, and supervisor judge that controls are adequate in all locations and for all procedures and processes. • Districts are reviewed 4 times/year. • Exceeds = Other companies use this company’s controls as a model.
Paid employees (10%)	• No scheduled payroll or reporting dates are missed.
Productive subordinates (10%) • Provided direction • Priorities/scheduling • Information • Training • Feedback	• Supervisor is satisfied that: • Employees are empowered to do the new tasks. • Tasks are being delegated. • All employees receive an annual performance review. • Employees have skills and knowledge to do their jobs. • All employees have written performance standards. • An informal and formal recognition system exists. • All employees can describe how they’re doing compared to their standards. • Salary increases are differentiated based on performance and are consistent with the performance review. • Surveyed employees say: • They understand the Company’s direction, their department’s goals and their role in achieving these goals. • They understand specifically what their supervisor expects of them. • They understand how well they are performing and where they need to improve. • Their performance appraisal accurately reflects their performance. • They have the necessary tools and resources to accomplish their work. Where they do not have what they need, they understand why . • They have the skills and knowledge they need to do their jobs, or a plan to obtain them. • Their good performances are acknowledged and appreciated. • Exceeds = Employees are trained to advance to higher levels of responsibility. Other departments ask to hire this supervisor’s employees.
Paid invoices (5%)	• Invoices paid within 30 days. • Discounts are taken for early payment whenever possible. • Appropriate use/sales tax is paid. • Payments are in compliance with procedure. • Maintain "Avg. 30-day" D&B rating.