Industry: Telecommunications

Function: Accounting & Finance

Value-Added Results	Performance Standards
Journalized bills	• No more than 1 error/year on billing breakdowns as noted on quarterly audit reports. • 85%—90% of bills journalized before the next bill comes.
Entered payments	• 95%—97.5% of the cash entries are correct each month. • 95%—98% of the payments are entered by the first billing night after receipt of payment.
Entered adjustments	• No more than 1 error/month identified by individuals outside the department. • 95%—98% of the adjustments entered by the first billing night after receipt of the adjustment.
Mailed bills	• All items on checklist are checked 100% of the time. • 100% of bills are mailed within 1 day of billing.
Month-end reports	• No errors identified by Accounting Assistant. • 100% reports are received on deadline date by Accounting Assistant.
Answers to inquiries	• No more than 1 justified complaint/quarter received by supervisor.