Industry: Telecommunications

Function: Accounting & Finance

Value-Added Results	Performance Standards
Processed payments	• Monthly average of 850—900 payments/hour. • Monthly average error rate of .015%—.02%.
Encoded checks	• No more than 5-15 encoding errors/month due to entire group's coding.
Adjusted errors	• 100% in balance in tapes each day. • No more than 1—3 errors that come back from bank adjustments and MAC inquiries.
Deposits ready for bank	• Deposit ticket balances to all reports 100% of time. • Deposits made by 9:45 a.m. and 3:15 p.m. at Treasury 100% of time.
Answered correspondence	• All correspondence sorted by business office by 2:15 p.m. • (Shared standard.) No errors identified by CTI or business offices.
Returned checks distributed	• 100% returned within 2 days of receipt. • Adjustments are accurate 100% of time.
Processed payments	• 100% processed within 2 days of receipt.
Checks mailed to agents	• 100% calculated and prepared accurately. • 95%—100%/year done by 10th of each month.