Engineering Design Services Manager

Title: Engineering Design Services Manager (WORD version )

Industry: Medical Instruments

Function: Engineering

Value-Added Results/Weights Performance Standards

Improved operating efficiency • Operate within budget.

• Exceeds = Operating 2%—5% below budget.

• Respond to contingency.

• Exceeds = Responds to contingency plus 2%—5% up to organization.

• Operate within headcount constraint.

• Exceeds = Operating 2%—5% below headcount constraint if necessary.

Improved work processes • 95%—97% on-time delivery for change orders.

• Exceeds = 97%—100%. Level 4 = delighting customers with new change order process.

Quality product development • Meet on-time delivery and accuracy for 99% of new product development milestones.
• Improve process to reduce cycle time 10%—15% for technical services process.

Market development • Develop new internal customers by actual contracting with 2 customers.

• Exceeds = 5—10 new internal customers/year.

Organizational development • All technical services personnel actively participate in PMS within 30 days of start of the year.
• Facilitate personnel-generated CPI projects without "leading."

Value-Added Results/Weights	Performance Standards
Improved operating efficiency	• Operate within budget. • Exceeds = Operating 2%—5% below budget. • Respond to contingency. • Exceeds = Responds to contingency plus 2%—5% up to organization. • Operate within headcount constraint. • Exceeds = Operating 2%—5% below headcount constraint if necessary.
Improved work processes	• 95%—97% on-time delivery for change orders. • Exceeds = 97%—100%. Level 4 = delighting customers with new change order process.
Quality product development	• Meet on-time delivery and accuracy for 99% of new product development milestones. • Improve process to reduce cycle time 10%—15% for technical services process.
Market development	• Develop new internal customers by actual contracting with 2 customers. • Exceeds = 5—10 new internal customers/year.
Organizational development	• All technical services personnel actively participate in PMS within 30 days of start of the year. • Facilitate personnel-generated CPI projects without "leading."