Field Service Account Specialist

Title: Field Service Account Specialist (WORD version )

Industry: Medical Instruments

Function: Customer Service

Value-Added Results Performance Standards

Financial account agreements growth • Account dollars show an increase for both renewal and new sales.
• Service dollars show an increase in reimbursables.

• Field expenses are lowered.

Satisfied customers • Uptime percentage is increased over last year.
• Backlog of PMCs is decreased over last year.

• Number of customer complaints is lowered compared to last year.

Agreement program training • Team leader is satisfied that the team response has resulted in increased sales after the training.

Utilized PMC promotional materials • Reimbursable dollars have increased.

Inventory process improvement • QOH with usage is less than 50%.
• QOH without usage is less than 10%.

Communication with sales and coordinator/TL • Increase in sales leads and comments lead to increased sales.
• Uptime increases with customers saying they are more satisfied.

Value-Added Results	Performance Standards
Financial account agreements growth	• Account dollars show an increase for both renewal and new sales. • Service dollars show an increase in reimbursables. • Field expenses are lowered.
Satisfied customers	• Uptime percentage is increased over last year. • Backlog of PMCs is decreased over last year. • Number of customer complaints is lowered compared to last year.
Agreement program training	• Team leader is satisfied that the team response has resulted in increased sales after the training.
Utilized PMC promotional materials	• Reimbursable dollars have increased.
Inventory process improvement	• QOH with usage is less than 50%. • QOH without usage is less than 10%.
Communication with sales and coordinator/TL	• Increase in sales leads and comments lead to increased sales. • Uptime increases with customers saying they are more satisfied.