Secretary

Title: Secretary (WORD version )

Industry: Medical Instruments

Function: Administration

Value-Added Results/Weights Performance Standards

Customer satisfaction • Manager is satisfied that:
• Calls are prioritized.

• Messages are taken with appropriate level of background information.

• calls (Especially international) are handled with sensitivity and awareness of current department issues.

• Exceeds = People who previously requested information only from the manager are now willing to talk to or work with the Secretary. Follow-up is provided beyond the department’s responsibility or scope.

Correspondence/document production
• Declarations of conformity

• Statements of certification
• No more than 5%—15% errors spotted by other than immediate co-workers.
• Exceeds = A time-saving method to issue declarations of conformity results in quicker turnaround in requests for them.

Productive manager • Manager is satisfied that as a result of the Secretary’s efforts:
• He/she is informed of meeting times and places.

• His/her travel arrangements are complete and include an itinerary that is useful and thorough.

• He/she feels adequately prepared for meetings and travel with materials that may be needed while away.

• His/her calendar is up-to-date and informative.

• While he/she is gone, his authority has been delegated and matters of concern are either sourced out by Secretary-, or addressed with him personally via phone/fax/E-mail.

• Exceeds = Manager has achieved more efficient use of time and information availability, and productivity between Manager and Secretary has increased as a result of attending a time-management seminar.

Accessible documents (electronic and paper) • All chron file items and legal documents (Dec. of Conf.) can be found within 24 hours (withstanding those documents lost through computer errors from previous secretaries).
• Documents being used currently are tracked through pending file or set of organized files to be kept on Manager’s desk.

• Computer issues involving changes in software and continual file management are addressed as they arise (noted by the secretary or those requesting help).

Completed special projects • Manager says that the projects I have spent time on have added value either to the Secretary’s department or to the company.
• Found a source to clean biohazardous lab coats on a regular basis for extremely minimal cost.

• Increased department morale through regularly acknowledging birthdays, milestones of employees and holidays.

• Developed a tracking system for training completed by individual staff members.

Value-Added Results/Weights	Performance Standards
Customer satisfaction	• Manager is satisfied that: • Calls are prioritized. • Messages are taken with appropriate level of background information. • calls (Especially international) are handled with sensitivity and awareness of current department issues. • Exceeds = People who previously requested information only from the manager are now willing to talk to or work with the Secretary. Follow-up is provided beyond the department’s responsibility or scope.
Correspondence/document production • Declarations of conformity • Statements of certification	• No more than 5%—15% errors spotted by other than immediate co-workers. • Exceeds = A time-saving method to issue declarations of conformity results in quicker turnaround in requests for them.
Productive manager	• Manager is satisfied that as a result of the Secretary’s efforts: • He/she is informed of meeting times and places. • His/her travel arrangements are complete and include an itinerary that is useful and thorough. • He/she feels adequately prepared for meetings and travel with materials that may be needed while away. • His/her calendar is up-to-date and informative. • While he/she is gone, his authority has been delegated and matters of concern are either sourced out by Secretary-, or addressed with him personally via phone/fax/E-mail. • Exceeds = Manager has achieved more efficient use of time and information availability, and productivity between Manager and Secretary has increased as a result of attending a time-management seminar.
Accessible documents (electronic and paper)	• All chron file items and legal documents (Dec. of Conf.) can be found within 24 hours (withstanding those documents lost through computer errors from previous secretaries). • Documents being used currently are tracked through pending file or set of organized files to be kept on Manager’s desk. • Computer issues involving changes in software and continual file management are addressed as they arise (noted by the secretary or those requesting help).
Completed special projects	• Manager says that the projects I have spent time on have added value either to the Secretary’s department or to the company. • Found a source to clean biohazardous lab coats on a regular basis for extremely minimal cost. • Increased department morale through regularly acknowledging birthdays, milestones of employees and holidays. • Developed a tracking system for training completed by individual staff members.