Industry: Medical Instruments
Function: Administration
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| More effective complaint handling process | Average time to closure reduced from 7 months to 45.5 months.
Create a mechanism to allow major product issues to surface while complying with regulatory requirements. Revise BOSP-001 to reflect changes in the complaint process. |
| Organizational development | Create job descriptions for every position.
Develop succession plan for every employee in the department and each job family progression. Identify training needs for each employee. Provide resource and knowledge base for GMP interpretation and compliance. |
| GMP training | Provide a basic level of GMP knowledge in the DDC verified with pre-post testing. |