Central File Clerk

Title: Central File Clerk (WORD version )

Industry: Telecommunications

Function: Administration

Value-Added Results/Weights Performance Standards

Input microfilm records • Average of 3.0—4.0 documents/minute entered each week.

Satisfied customers
• Understands record request

• Locates record

• Completes cards

• Un-jams machine

• Makes inland requests
• Counter service judged acceptable by supervisor's observation:
• Customer attended to promptly.

• Correct document, film, or fiche retrieved.

• Retrieval is prompt.

• Person is courteous (smile, talking adult to adult, saying "thank you" and "you're welcome" as appropriate).

• Machine is fixed promptly.

Microfilm images
• Prepared documents

• Filmed documents

• Developed film

• Proofed film and checked opacity

• Copied film

• Stored film originals

• Returned documents
• Densitometer reading is always between .9 and 1.1.

Organized records
• Received and organized fiche

• Organized and stored film

• Store paper records
• 100% of records are pulled within one month of the end of their retention periods.

Updated PC database
• Added records

• Ran record destruction report

• Obtained permission to destroy

• New boxes entered by 7 days after receipt.

• Temporary retrievals entered by 7 days after receipt.

• Boxes to be destroyed removed by 7 days after receipt.

Value-Added Results/Weights	Performance Standards
Input microfilm records	• Average of 3.0—4.0 documents/minute entered each week.
Satisfied customers • Understands record request • Locates record • Completes cards • Un-jams machine • Makes inland requests	• Counter service judged acceptable by supervisor's observation: • Customer attended to promptly. • Correct document, film, or fiche retrieved. • Retrieval is prompt. • Person is courteous (smile, talking adult to adult, saying "thank you" and "you're welcome" as appropriate). • Machine is fixed promptly.
Microfilm images • Prepared documents • Filmed documents • Developed film • Proofed film and checked opacity • Copied film • Stored film originals • Returned documents	• Densitometer reading is always between .9 and 1.1.
Organized records • Received and organized fiche • Organized and stored film • Store paper records	• 100% of records are pulled within one month of the end of their retention periods.
Updated PC database • Added records • Ran record destruction report • Obtained permission to destroy	• New boxes entered by 7 days after receipt. • Temporary retrievals entered by 7 days after receipt. • Boxes to be destroyed removed by 7 days after receipt.