Administrative Services Supervisor

Title: Administrative Services Supervisor (WORD version )

Industry: Pharmaceutical

Function: Administration

Value-Added Results/Weights Performance Standards

Administrative support to VP and managers (20%) • Correspondence is generated by agreed-upon deadline.
• Managers and VP do not miss meetings due to incomplete or inaccurate calendars.

Productive staff with a prioritized workload (20%) • Projects are assigned to the most appropriate staff member and are completed on time and to the customer’s satisfaction.

Smooth operation of the Pride system (20%) • The system is able to generate reports and letters with little or no downtime.

Effective communication (15%) • Calls are transferred to the correct person.
• Managers are satisfied that the workload is balanced across staff members.

Department financial status (10%) • Line items match ledger in Excel spreadsheet.
• Budget projection is completed by deadline.

Phone coverage and completed contracts (5%) • Phones are always covered by "real people."
• Contracts sent to Legal and Purchasing are approved.

Increased productivity (5%) • Every position in the department can be covered when the incumbent is away.
• The reference binders for each desk are complete so that no one needs to stop working to help a backup person.

• Training classes are available for all employees.

• Management understands the staff workload described in the bi-monthly reports.

Adequate equipment and supplies (5%) • Department is able to complete work without delays due to inadequate supplies or broken equipment.

Value-Added Results/Weights	Performance Standards
Administrative support to VP and managers (20%)	• Correspondence is generated by agreed-upon deadline. • Managers and VP do not miss meetings due to incomplete or inaccurate calendars.
Productive staff with a prioritized workload (20%)	• Projects are assigned to the most appropriate staff member and are completed on time and to the customer’s satisfaction.
Smooth operation of the Pride system (20%)	• The system is able to generate reports and letters with little or no downtime.
Effective communication (15%)	• Calls are transferred to the correct person. • Managers are satisfied that the workload is balanced across staff members.
Department financial status (10%)	• Line items match ledger in Excel spreadsheet. • Budget projection is completed by deadline.
Phone coverage and completed contracts (5%)	• Phones are always covered by "real people." • Contracts sent to Legal and Purchasing are approved.
Increased productivity (5%)	• Every position in the department can be covered when the incumbent is away. • The reference binders for each desk are complete so that no one needs to stop working to help a backup person. • Training classes are available for all employees. • Management understands the staff workload described in the bi-monthly reports.
Adequate equipment and supplies (5%)	• Department is able to complete work without delays due to inadequate supplies or broken equipment.