Scanner

Title: Scanner (WORD version ) (Customer diagram)

Industry: Newspaper

Function: Advertising

Value-Added Results/Weights Performance Standards

Satisfied customers (30%) • 90%—95% of scans meet following criteria:
• Appropriate file size

• Saved at proper resolution for specific format

• Good balance of highlight and shadow

• Accurate line screen

• 95% credit-free scans.

• Sales department and supervisor are satisfied that scanners:

• Are pleasant, open and accessible.

• Are knowledgeable in creative possibilities or techniques.

• Can provide information on current department procedures.

• Are accommodating with special requests.

• No more than 3 justified complaints/quarter.

• Exceeds = Sales staff agrees that the Scanner:

• Comes up with creative solutions to problems.

• Correctly flags problem areas.

Efficiently functioning team (20%) • Team members say that the Scanner:
• Shares pertinent information and resources with team members.

• Actively seeks out opportunity for growth and diversified work assignments.

• Is willing to work where needed.

• Possesses knowledge and skills to accurately perform specific job functions.

• Is able to complete basics of the work independently.

• Exceeds = Volunteers to work other shift & locations as needed.

Efficient work flow (30%) • Graphics can be located easily as a result of:
• Logical naming convention

• Current run date

• Correct file

• Correct graphic server

• Provide necessary backup when working permits and share pertinent information and resources with other team members.

Problem images (photos or artwork) identified and flagged (20%) • Co-workers and supervisors say Scanner demonstrates the ability to identify the following:
• Pre-screened or previously published photos or art.

• Ad slicks to be scanned at appropriate line screen.

• Overexposed, underexposed or grainy photos.

• Dirt, smudges or scratches.

• Polaroids or faxes.

• Actively shares information and provides suggestions or solutions.

• Scanner demonstrates use of an acceptable art form when appropriate.

Customer Diagram: Scanner

Value-Added Results/Weights	Performance Standards
Satisfied customers (30%)	• 90%—95% of scans meet following criteria: • Appropriate file size • Saved at proper resolution for specific format • Good balance of highlight and shadow • Accurate line screen • 95% credit-free scans. • Sales department and supervisor are satisfied that scanners: • Are pleasant, open and accessible. • Are knowledgeable in creative possibilities or techniques. • Can provide information on current department procedures. • Are accommodating with special requests. • No more than 3 justified complaints/quarter. • Exceeds = Sales staff agrees that the Scanner: • Comes up with creative solutions to problems. • Correctly flags problem areas.
Efficiently functioning team (20%)	• Team members say that the Scanner: • Shares pertinent information and resources with team members. • Actively seeks out opportunity for growth and diversified work assignments. • Is willing to work where needed. • Possesses knowledge and skills to accurately perform specific job functions. • Is able to complete basics of the work independently. • Exceeds = Volunteers to work other shift & locations as needed.
Efficient work flow (30%)	• Graphics can be located easily as a result of: • Logical naming convention • Current run date • Correct file • Correct graphic server • Provide necessary backup when working permits and share pertinent information and resources with other team members.
Problem images (photos or artwork) identified and flagged (20%)	• Co-workers and supervisors say Scanner demonstrates the ability to identify the following: • Pre-screened or previously published photos or art. • Ad slicks to be scanned at appropriate line screen. • Overexposed, underexposed or grainy photos. • Dirt, smudges or scratches. • Polaroids or faxes. • Actively shares information and provides suggestions or solutions. • Scanner demonstrates use of an acceptable art form when appropriate.