Proofreading

Title: Proofreading (WORD version ) (Customer diagram)

Industry: Newspaper

Function: Advertising

Value-Added Results/Weights Performance Standards

Satisfied customers (55%) • No more than 5 complaints/year.
• Advertisers and sales staff are satisfied that ad copy and graphics appear as specified.

Correctly finished ads (35%) • No more than 5—10 complaints/year.
• Employee suggests ways improve the ad.

• Exceeds = Employee demonstrates instances where he/she can improve the ad.

Cross-trained co-workers (10%) • Co-workers and supervisors say co-worker knows how to do the task.
• Exceeds = Employees can meet the performance standard of 3 other functions.

Customer Diagram: Proofreading

Value-Added Results/Weights	Performance Standards
Satisfied customers (55%)	• No more than 5 complaints/year. • Advertisers and sales staff are satisfied that ad copy and graphics appear as specified.
Correctly finished ads (35%)	• No more than 5—10 complaints/year. • Employee suggests ways improve the ad. • Exceeds = Employee demonstrates instances where he/she can improve the ad.
Cross-trained co-workers (10%)	• Co-workers and supervisors say co-worker knows how to do the task. • Exceeds = Employees can meet the performance standard of 3 other functions.