Processing

Title: Processing (WORD version ) (Customer diagram)

Industry: Newspaper

Function: Advertising

Value-Added Results/Weights Performance Standards

Satisfied customers (50%) • No more than 2-3 complaints/year due to:
• Information on ad insertion order not checked.

• Ad packets not moved to proper team in reasonable time.

• Queries or problem ads not handled properly.

Ad packets moved to proper teams (40%) • No more than 2—3 complaints/year due to:
• Scan packets not complete or accurate.

• Ad building packets not complete or accurate.

Cross-trained co-workers (10%) • Co-workers and supervisors say co-worker knows how to do the task.
• Exceeds = Employee can meet the performance standard of 3 other functions.

Customer Diagram: Processing

Value-Added Results/Weights	Performance Standards
Satisfied customers (50%)	• No more than 2-3 complaints/year due to: • Information on ad insertion order not checked. • Ad packets not moved to proper team in reasonable time. • Queries or problem ads not handled properly.
Ad packets moved to proper teams (40%)	• No more than 2—3 complaints/year due to: • Scan packets not complete or accurate. • Ad building packets not complete or accurate.
Cross-trained co-workers (10%)	• Co-workers and supervisors say co-worker knows how to do the task. • Exceeds = Employee can meet the performance standard of 3 other functions.