Industry: Newspaper
Function: Advertising
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| Satisfied customers (15%) | Customers do not call more than 2 days/month because ads do not appear as specified. |
| Advise, guidance and solutions to problems (15%) | Supervisor is satisfied that individuals work independently and initiate solutions.
Exceeds = Develops solution that prevents the problem (individual/shared). |
| Output of all ads (65%) | Deadlines are met 90%95% of the time per month (shared).
The customer is satisfied that: "Last one box" does not appear in paper. Folios are accurate. Single ads have borders. Class headings are accurate. Teasers are used appropriately. Color Ads are in color. No ad duplication. No ads are missing. No wrong ads are published. No more than 25 errors/month (shared/individual) resulting in credits under $4,000/year. No more than 1 major error/year that results in a $4,000 credit (shared/individual). Supervisor is satisfied that ads are tracked and found quickly and efficiently. (shared). Supervisor is satisfied that good judgment is used with jumps: Minimize number of page increases. No major press room change with webbing or color. Newsroom satisfied. Minimize number of backward jumps. Teasers: Are properly placed (not missing). Direct reader to right page. Supervisor observes an aesthetically pleasing layout with: Minimal number of promos. Minimal number of wraps. Squared-off properly. Rules not touching type/promos. Good readability and eye flow. Exceeds = Less than 2 attributed errors/month. No major errors resulting in credit more than $2,500. Quality standards are met on consistent basis. Errors less than 2 days/month. Good judgment is used consistently when paginating pages. |