Electronic Imaging

Title: Electronic Imaging (WORD version ) (Customer diagram)

Industry: Newspaper

Function: Advertising

Value-Added Results/Weights Performance Standards

Satisfied customers (50%) • Customer is satisfied that:
• No more than 3—4 errors published/quarter.

• Adsend/B-Linked jobs match to orders correctly.

• Color outputs are accurate.

• Ads picked up correctly.

• No more than 2 major errors (>$1,000) annually.

• No more than 3 errors/month.

• Use of the proper grid.

• No more than 1 folio wrong for every eight pages.

• Correct number of color plates output.

• Exceeds = Client is able to create or send the following files as needed:

• Create a PDF file.

• Create a Postscript file.

• Send an ad over B-Linked with a written checklist.

Efficient work flow (50%) • Supervisor is satisfied that:
• High priority jobs completed first on consistent basis.

• No more than 1-2 times per year file cannot be found.

• All released jobs have an 11 x 17 proof.

• Employee arrives and is prepared to work at scheduled shift start.

• Exceeds: Says "yes" when asked or volunteers to work overtime when needed and shares information with individuals outside the department.

Customer Diagram: Electronic Imaging

Value-Added Results/Weights	Performance Standards
Satisfied customers (50%)	• Customer is satisfied that: • No more than 3—4 errors published/quarter. • Adsend/B-Linked jobs match to orders correctly. • Color outputs are accurate. • Ads picked up correctly. • No more than 2 major errors (>$1,000) annually. • No more than 3 errors/month. • Use of the proper grid. • No more than 1 folio wrong for every eight pages. • Correct number of color plates output. • Exceeds = Client is able to create or send the following files as needed: • Create a PDF file. • Create a Postscript file. • Send an ad over B-Linked with a written checklist.
Efficient work flow (50%)	• Supervisor is satisfied that: • High priority jobs completed first on consistent basis. • No more than 1-2 times per year file cannot be found. • All released jobs have an 11 x 17 proof. • Employee arrives and is prepared to work at scheduled shift start. • Exceeds: Says "yes" when asked or volunteers to work overtime when needed and shares information with individuals outside the department.