Industry: Newspaper

Function: Advertising

Value-Added Results/Weights	Performance Standards
Satisfied customers (90%)	• Customers have no more than 4 complaints/month for the following: • All of the copy is not typed. • Copy is not typed accurately (large number of spelling errors, missing punctuation, bullets, etc.). • Copy is not typed according to layout. • Ad packets are not prioritized properly. • Ad information window is not filled out completely. • Tagline information is not thorough and accurate. • Ads are packaged/compiled incorrectly or incompletely. • Employee volunteers to help others when workload is completed. • Employee routinely questions unclear information. • Exceeds = Anticipates ad builder’s team needs; e.g. bureau copy entry brings in graphics, logos to make builder’s task easier.
Cross-trained co-workers (10%)	• Co-workers and supervisors say employee knows how to do the task. • Exceeds = Says "yes" when asked to help others and volunteers outside job function area and meets performance standard of other functions.

Customer Diagram: Copy Entry