Ad Entry

Title: Ad Entry (WORD version )

Industry: Newspaper

Function: Advertising

Value-Added Results/Weights Performance Standards

Satisfied customers (40%) • Supervisor received no more than 2—3 complaints/month regarding (shared):

• Responsiveness

• Thoroughness

• Accessibility (team)

• Reliability

• 85%—90% sales reps and inside sales say their needs and demands are met the majority of the time (shared).

Ad packets are moved to processing (25%) • Ad packets are incorrect no more than 3 times/month.
• No more than 3 ad packets/year late to processing.

Corrections to Ad Building (15%) • No more than 4—5 ad corrections returned/year due to lack of clarity or thoroughness.
• No more than 3 daily corrections missed/year.

Notification of missing ads has been done (13%) • No more than 5 complaints/year due to improper tracking.

Cross trained co-workers (7%) • Co-workers and supervisor(s) say co-worker knows how to do the task.
• Exceeds = Employee can meet the performance standards of 3 other functions.

Value-Added Results/Weights	Performance Standards
Satisfied customers (40%)	• Supervisor received no more than 2—3 complaints/month regarding (shared): • Responsiveness • Thoroughness • Accessibility (team) • Reliability • 85%—90% sales reps and inside sales say their needs and demands are met the majority of the time (shared).
Ad packets are moved to processing (25%)	• Ad packets are incorrect no more than 3 times/month. • No more than 3 ad packets/year late to processing.
Corrections to Ad Building (15%)	• No more than 4—5 ad corrections returned/year due to lack of clarity or thoroughness. • No more than 3 daily corrections missed/year.
Notification of missing ads has been done (13%)	• No more than 5 complaints/year due to improper tracking.
Cross trained co-workers (7%)	• Co-workers and supervisor(s) say co-worker knows how to do the task. • Exceeds = Employee can meet the performance standards of 3 other functions.