• Where did these measures come from?
• Why don't all the examples have a "How to Track" column?
• Why don't all the examples have a customer diagram?
• Why do some of the performance standards look like tasks instead of numeric measures?
• Where did the weights come from?
• Why aren't there more manufacturing, sales, etc. positions listed?
• How can I get additional job- or industry-specific examples?
• Why would I want to access the Word version of an example?

Where did these measures come from? (top)

The results and measures found in QuickMeasures™ came from Zigon Performance Group's consulting engagements over the last 20+ years. They were created by working directly with individuals who either did the work or managed the work involved. The process used to create the measures is defined in ZPG's books and articles. For the most part, the clients were large, North American organizations (>10,000 employees and $1 billion in sales) in the for-profit sector of the economy. The examples were edited for clarity and to remove all information which would identify the company. ZPG did not remove any industry-specific jargon and acronyms to retain the flavor of the industry. As such they have all the strengths and weaknesses of "real-life" examples.

Why don't all the examples have a "How to Track" column? (top)

The idea of documenting ideas for how to track these measures is a recent one. The examples created up until 2-3 years ago didn't include this feature. All examples created after 1997 include a "How to Track" column.

Why don't all the examples have a customer diagram? (top)

Using a customer diagram is only one of five possible techniques which can be used to create the initial list of results for a position. For more information on the five options see the article on How to Measure the Hard Stuff. In some cases, a customer diagram was used, but the diagram was lost. In most cases, ZPG has found that the diagram is so specific to the organization and the particular position targeted, that it cannot be used anywhere else as a source of ideas. However, the list of results which came from the diagram are applicable across positions, functions and industries.

Why do some of the performance standards look like tasks instead instead of numeric measures? (top)

QuickMeasures™ is a result-based measurement tool. But in some service jobs, the result is the correctly done task or behavior. In those cases, the performance standard might include a verifiable description of what well done tasks look like.

Where did the weights come from? (top)

Why aren't there more manufacturing, sales, etc. positions listed? (top)

Because all of these examples grew out of ZPG's consulting engagements, they are limited to the types of clients who requested measurement assistance. Historically manufacturing and sales are areas which have well-developed measurement systems and thus seldom request assistance. Service work and creative work such as Research and Development are harder to measure and thus are more likely to request ZPG's assistance.

How can I get additional job- or industry-specific examples? (top)

The quickest and least costly way is to create your own. ZPG can help you do this through free articles, low cost books, Goaltutor™, or ZPG can conduct onsite workshops where dozens of company-specific examples can be created using our job aids and facillitation services. ZPG can then edit your examples and add them to your company's version of QuickMeasures™. Email Jack Zigon or call at 610-891-9599 for a cost quote.

Why would I want to access the Word version of an example? (top)

To view or print the entire example, or to copy a single cell of an example, your web browser is adequate. If you want to copy and edit a large portion of the example, the Word version of each document will be a better choice. By clicking on the blue (Word version) link at the top of each example, you will either open the Word version in your browser window, or automatically launch Microsoft Word and open the document in Word. From there you can edit the document, or cut and paste large portions of it.