Purpose

Activity

Discriminate between results and non-results. Transform items on your customer diagram into a list of results. Identify the results produced by your position which support your organizational goals.

Presentation

Click to view Chapter 5 Presentation: Note: These links are disabled in the demo version.

• high-speed internet connection
• dial-up modem internet connection

Worksheets

Ex 3 Worksheet: Understanding Results (DOC) (PDF)

Ex 3 Answers: (DOC) (PDF)

Ex 4 Worksheet: Create Your List of Results (DOC) (PDF)

Links

Example list of results (DOC) (PDF)